Shopping Policy

Sandra Blanchette, Genealogical Services provides shopping policies for their clients online and off line. All orders and purchases made through this website are subject to the Online Shopping Policy outlined below. These Online Shopping Terms and Conditions may be changed at our own discretion. These changes will be posted on our website in our News section.

The Online Shopping Policy and the orders and purchases are governed by the laws in the Province of Quebec, Canada. You may purchase or order items for non-commercial and lawful purposes only. Any other use is prohibited. You agree to pay for all charges described herein. You must be 18 years of age or older, to order or purchase from this website.

Prices, products and services listed on this website in the store section are subject to changes at any time, at our own discretion. All changes will be posted on this website in our news section, and wherever we deem suitable.

Products and Services are available for clients in Canada and around the world.

The following policy outlines our terms and conditions regarding:

  • Payment Procedures
  • Delivery policy
  • Cancelations
  • Refunds, returns and replacements
  • Gift Certificate Policy

Payment Procedure

Delivery Policy

Cancelations

Refunds, Returns and Replacements

Gift Certificate Policy

Clients will be provided with several payment options included in the online payment with PayPal for online purchases. Payment must be received in full before service or product is expedited, including fees, shipping, handling, and taxes. Certain conditions may apply as outlined in the different service contracts. In the case of services offered with a two-step payment option, where a retainer is required followed by the final payment, the retainer must be received before work begins.

Delivery for gift certificates purchased through the website, can be expected between 2 to 15 days, depending on the shipping option chosen and the location of delivery. Shipping is provided by Canada Post within Canada. Conditions for International delivery may vary by Country and provider.

For Services such as Research, Analysis, Transcriptions, Abstracts, Translations and Lectures, full payment must be received before delivery of the final product.

Coaching services are delivered on a retainer basis, which will be agreed upon the hours contracted.

Shipping and Handling fees are at clients’ charge and must paid in full.

A purchase can be cancelled prior to shipping without any charge and 100% refund.

Research, Transcriptions, Abstracts, Translations and Coaching can be cancelled prior to acceptance and the agreement of the contract. Once the agreement is signed, the terms and conditions of the contract do apply.

Lectures may be cancelled 60 days prior to the event for 100% refund. Between 60 and 30 days prior to the event, a refund of 50% will be granted. No refund will be granted prior to 30 days and the date of the event.

Workshops inscriptions may be cancelled up to 30 days prior to the date of the event for 100% refund. Between 30 and 15 days, a refund of 50% will be granted. No refund will be granted prior to 15 days and the date of the event. If you do not attend the workshop at the time of the event, no refund is granted.

Clients will be provided with the option of a replacement on products which are damaged, within 30 days of shipping. For a replacement, simply email us advising us of the problem. You will then return the damaged good to us and we will ship a new one as soon as we receive the damaged.

For a refund, simply email us advising us of the problem with the product. You will then return the good to us in its original package and undamaged and we will refund the good within 15 days after receiving it.

No refund on Gift Certificates.

The Gift Certificate purchased from Sandra Blanchette, Genealogical Services, online and off line, are cash value Gift Certificates and will retain their value without any expiration date, such as prescribed by the Law (Office de la Protection du Consommateur). Therefore, when you purchase a Gift Certificate of $50, the value will remain as such until it is exchanged to purchase a product or a service. The Gift Certificates purchased from Sandra Blanchette, Genealogical Services, online and off line are redeemable for the following services:

  • Workshops
  • Genealogical Research Services
  • Transcriptions, Abstractions and translations
  • Research Analysis
  • Coaching
  • Lectures

Gift Certificates purchased from Sandra Blanchette, Genealogical Services are also redeemable for online purchases. Each Gift Certificate contains a unique code which can be used when you reach the check-out stage of an online purchase.

The Gift Certificates are available for personal use only; commercial use is strictly forbidden without the written consent of Sandra Blanchette, Genealogical Services.