Terms and Conditions

These Terms and Conditions constitute the governing policy of this website (gaspebasinroots.ca); by using this website, you accept these terms and conditions. If you disagree in part or in full with these terms and conditions, you must refrain from using this website.

You must be 18 years of age or older to use this website. By using this website and agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

These terms and conditions, together with documents, constitute the entire agreement between you and Sandra Blanchette, Genealogical Services in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. These Terms and Conditions may be changed at any time, at our own discretion. If any changes to our privacy policy should occur, we will post those changes to this privacy statement, on our website, in the news section, and other places we deem appropriate.

Unless stated otherwise, Sandra Blanchette, Genealogical Services and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not:

  • republish material from this website (including republication on another website, including social media);
  • sell, rent or sublicense material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution. Where content is specifically made available for redistribution, it may only be redistributed within your organization.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Sandra Blanchette, Genealogical Services express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Sandra Blanchette, Genealogical Services express written consent.

 

The access to certain areas of this website is restricted. Sandra Blanchette, Genealogical Services reserves the right to restrict access to other areas of this website, or indeed this entire website, at their own discretion.

If Sandra Blanchette, Genealogical Services provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Your ID and the password are personal and cannot be used by any other person than yourself.

Sandra Blanchette, Genealogical Services may disable your user ID and password at any time and at their own discretion without notice or explanation.

This privacy notice discloses the privacy practices for Sandra Blanchette, Genealogical Services. The scope of this privacy notice applies to information collected by this website, by phone, by email, by fax, in person and by regular mail. This Policy covers the following clauses:

  • The personally identifiable information collected from you, how it is used and with whom it may be shared.
  • The choices available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection and Use

Sandra Blanchette, Genealogical Services is the sole owner of the information collected by this website, by phone, by email, by fax, in person and by regular mail. We only have access to collect information that you voluntarily give us via this website, by phone, by email, by fax, in person and by regular mail from you. We will not sell or rent this information to anyone. All correspondence may also be collected and stored, particularly in regard to sales, services, support and accounts, including your Email.

Any details collected from Sandra Blanchette, Genealogical Services customers is required in order to provide you with our products and/or services, and a high level of customer service. We will use your information to respond to you, regarding the reason you contacted us.

Access and Control Over Your Personal Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Request we delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. We never permanently store complete Credit Card details

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment, as well as any physical file of information. Files and all the information they may contain are destroyed 2 years following the termination of the business relation.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact form located on our website

Communications

Sandra Blanchette, Genealogical Services uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails which include specials, new products or services, or changes to this privacy policy, following your consent given by subscribing to our newsletter. You may opt out at any time by emailing us at

news@gaspebasinroots.ca and indicating “opt out of newsletter” in the subject line or by using the link in one of our newsletters. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Sandra Blanchette, Genealogical Services may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Sandra Blanchette, Genealogical Services does not share any information with third parties for any unknown or unrelated use.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website (gaspebasinroots.ca).

We reserve the right to modify this privacy policy at any time. If any changes to our privacy policy should occur, we will post those changes to this privacy statement, on our website, in the news section, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Sandra Blanchette, Genealogical Services is not liable for the links on the gaspebasinroots.ca site to external entities and they are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of gaspebasinroots.ca. The links to websites provided on our resources page, contain their own terms and conditions set out in their own privacy statements.

Any suggestions provided on this website does not constitute legal advice in any way. If you are in need of such advice, you should contact the appropriate professional.

All the information on this website is accurate, true and complete as much as possible, to the knowledge of Sandra Blanchette, Genealogical Services at the time the information was entered on the website. Such information shall require an update from time to time.

Sandra Blanchette, Genealogical Services provides shopping policies for their clients online and off line. All orders and purchases made through this website are subject to the Online Shopping Policy outlined below. These Online Shopping Terms and Conditions may be changed at our own discretion. These changes will be posted on our website in our News section.

The Online Shopping Policy and the orders and purchases are governed by the laws in the Province of Quebec, Canada. You may purchase or order items for non-commercial and lawful purposes only. Any other use is prohibited. You agree to pay for all charges described herein. You must be 18 years of age or older, to order or purchase from this website.

Prices, products and services listed on this website in the store section are subject to changes at any time, at our own discretion. All changes will be posted on this website in our news section, and wherever we deem suitable.

Products and Services are available for clients in Canada and around the world.

The following policy outlines our terms and conditions regarding:

  • Payment Procedures
  • Delivery policy
  • Cancelations
  • Refunds, returns and replacements
  • Gift Certificate Policy

Payment Procedure

Clients will be provided with several payment options included in the online payment with PayPal for online purchases. Payment must be received in full before service or product is expedited, including fees, shipping, handling, and taxes. Certain conditions may apply as outlined in the different service contracts. In the case of services offered with a two-step payment option, where a retainer is required followed by the final payment, the retainer must be received before work begins.

Delivery Policy

Delivery for gift certificates purchased through the website, can be expected between 2 to 15 days, depending on the shipping option chosen and the location of delivery. Shipping is provided by Canada Post within Canada. Conditions for International delivery may vary by Country and provider.

For Services such as Research, Transcriptions, Abstracts, Translations and Lectures, full payment must be received before delivery of the final product.

Coaching services are delivered on a retainer basis, which will be agreed upon the hours contracted.

Shipping and Handling fees are at clients’ charge and must paid in full.

Cancelations

A purchase can be cancelled prior to shipping without any charge and 100% refund.

Research, Transcriptions, Abstracts, Translations and Coaching can be cancelled prior to acceptance and the agreement of the contract. Once the agreement is signed, the terms and conditions of the contract do apply.

Lectures may be cancelled 60 days prior to the event for 100% refund. Between 60 and 30 days prior to the event, a refund of 50% will be granted. No refund will be granted prior to 30 days and the date of the event.

Workshops inscriptions may be cancelled up to 30 days prior to the date of the event for 100% refund. Between 30 and 15 days, a refund of 50% will be granted. No refund will be granted prior to 15 days and the date of the event. If you do not attend the workshop at the time of the event, no refund is granted.

Refunds, Returns and Replacements

Clients will be provided with the option of a replacement on products which are damaged, within 30 days of shipping. For a replacement, simply email us advising us of the problem. You will then return the damaged good to us and we will ship a new one as soon as we receive the damaged.

For a refund, simply email us advising us of the problem with the product. You will then return the good to us in its original package and undamaged and we will refund the good within 15 days after receiving it.

No refund on Gift Certificates.

Gift Certificate Policy

The Gift Certificate purchased from Sandra Blanchette, Genealogical Services, online and off line, are cash value Gift Certificates and will retain their value without any expiration date, such as prescribed by the Law (Office de la Protection du Consommateur). Therefore, when you purchase a Gift Certificate of $50, the value will remain as such until it is exchanged to purchase a product or a service. The Gift Certificates purchased from Sandra Blanchette, Genealogical Services, online and off line are redeemable for the following services:

  • Workshops
  • Genealogical Research Services
  • Transcriptions, Abstractions and translations
  • Research Analysis
  • Coaching
  • Lectures

Gift Certificates purchased from Sandra Blanchette, Genealogical Services are also redeemable for online purchases. Each Gift Certificate contains a unique code which can be used when you reach the check-out stage of an online purchase.

The Gift Certificates are available for personal use only; commercial use is strictly forbidden without the written consent of Sandra Blanchette, Genealogical Services. 

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